Privacy Policy
Effective Date: October 2023
This Privacy Policy describes how Appointiva ("we", "us", or "our") collects, uses, and shares information when
you interact with our WhatsApp Chatbot.
1. Information We Collect
- Phone Number: We collect your WhatsApp phone number to send replies and identify your
session.
- Messages: We process the text of messages you send to the chatbot to generate appropriate
responses.
- Provided Details: Any name, email, or clinic details you voluntarily provide during the
conversation.
2. How We Use Your Information
- To provide responses to your queries about the Appointiva Clinic Management System.
- To facilitate clinic registration or free trial setup.
- To improve our chatbot's accuracy and performance.
- To follow up on sales inquiries (only if you have expressed interest).
3. Data Sharing and Third Parties
We utilize trusted third-party service providers to operate this chatbot:
- Meta (WhatsApp): Messages are transmitted through WhatsApp's secure infrastructure.
- OpenAI: Anonymized message content may be processed by OpenAI's API to generate intelligent
responses.
- MongoDB: Conversation history and lead details are stored securely in our database.
4. Your Rights
You may request the deletion of your conversation history at any time by contacting us.
5. Contact Us
If you have questions about this Privacy Policy, please contact us at: support@appointiva.online